Shipping policy

SHIPPING POLICY

Processing Time Orders are typically processed within 2-5 business days. You will receive a confirmation email once your order has been placed with our fulfillment partner.

Delivery Timeframes Australia: 10-25 business days

Postcode Restrictions Some products may have delivery restrictions based on your postcode. Please check the individual product details page for any postcode restrictions that may apply before placing your order. If you're unsure whether we can deliver to your area, feel free to contact us at hello@dhanusdecor.com.au before purchasing.

Tracking Information Once your order ships, you will receive a tracking number via email. Please allow 24-48 hours for tracking information to become active in the carrier's system.

Shipping Carriers We work with trusted shipping partners to ensure your order arrives safely. Specific carriers may vary based on your location and product availability.

Delays and Issues While we strive for timely delivery, we are not liable for shipping delays caused by: carrier delays or service disruptions, weather conditions or natural disasters, incorrect shipping addresses provided by customers, or events beyond our control.

Product Sourcing & Fulfillment To provide you with the best selection and competitive prices, some of our products are sourced from trusted suppliers and shipped directly from their warehouses to your address. This dropshipping model allows us to offer a wider range of quality home decor and essentials without holding large inventory. What this means for you: your order may arrive in multiple shipments if items come from different suppliers, packaging may vary and may not include our branding, and all products meet our quality standards and are carefully selected for our customers.

Lost or Damaged Packages If your package is lost or arrives damaged, please contact us at hello@dhanusdecor.com.au within 7 days of the expected delivery date. We will work with you to resolve the issue.

Address Changes Once an order is placed, we cannot guarantee address changes. Please ensure your shipping address is correct before completing your purchase.

Contact Us For shipping inquiries, please contact us at: hello@dhanusdecor.com.au