Refund policy

REFUND AND RETURNS POLICY

Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The rights described above are in addition to any voluntary return policy we may offer and cannot be excluded, restricted, or modified by this policy.

Contact Information

For all return and refund inquiries, please contact us at hello@dhanusdecor.com.au

Return Eligibility

We accept returns in the following circumstances:

1. Defective, Damaged, or Incorrect Items (Australian Consumer Law)

Returns are accepted for products that:

  • Are defective or faulty (including failure to meet consumer guarantees for acceptable quality, fitness for purpose, or matching description)
  • Are damaged during shipping
  • Are not as described on our website
  • Are materially different from what was ordered
  • Do not match the sample or demonstration model

2.Change of Mind We do not accept returns or offer refunds for change of mind purchases.

Australian Consumer Law Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). You are entitled to a remedy if products are:

  • Faulty or defective
  • Damaged during shipping
  • Materially different from their description
  • Not fit for their intended purpose

Faulty or Damaged Items If you receive a faulty or damaged item, please contact us within [7 days] of delivery athello@dhanusdecor.com.au. We will assess your claim and provide a refund, replacement, or repair as appropriate under the ACL.

Defective/Damaged Items: Please notify us within 14 days of delivery for fastest processing. However, your statutory rights under Australian Consumer Law apply for a reasonable period depending on the nature and price of the product. For expensive or durable goods, consumer guarantee rights may extend well beyond this 14-day period.

Damages and Issues

Please inspect your order upon delivery. If the item is defective, damaged, or you receive the wrong item, contact us immediately at hello@dhanusdecor.com.au with:

  • Your order number
  • Photos of the item showing any damage or defects
  • A description of the issue

Important: Do not dispose of faulty items, as we may need to inspect them. Do not send items back without prior authorization.

Return Process

  1. Contact hello@dhanusdecor.com.au within 14 days of delivery with:

    • Your order number
    • Photos of the item in original packaging
    • Reason for return (change of mind, defective, damaged, etc.)

  2. Await authorization and return instructions (provided within 2 business days)

  3. For authorized returns:

    • Pack the item securely in its original packaging
    • Include proof of purchase
    • Use the return label or address provided in our authorization email

  4. Ship the return using the method specified in our authorization

Important: Please contact us before returning any items to receive the correct return address and instructions. Our products are fulfilled by third-party suppliers and may ship from various international locations. Unauthorized returns will not be accepted.

Return Shipping Costs

For defective, damaged, or incorrect items (ACL claims):

  • We cover all return shipping costs
  • A prepaid return label will be provided where possible

Refunds

Once we receive and inspect your return, we will notify you of the approval status via email.

For defective, damaged, or incorrect items (ACL claims):

  • Full refund of item price
  • Full refund of original shipping costs
  • No restocking fee
  • Refund processed within 10 business days of approval

Refund method:

  • Refunds are issued to your original payment method
  • Please allow 5-10 business days for the refund to appear in your account depending on your financial institution
  • If more than 15 business days have passed since approval, contact hello@dhanusdecor.com.au

Please note:

  • Import duties and taxes paid are non-refundable for change-of-mind returns
  • For ACL claims, all costs will be refunded as required by law

Special Product Conditions

Some products may have different return policies. Please check individual product listings for specific return information, particularly for specialty items.

International Shipping Notice

Our products may be fulfilled from various international locations by third-party suppliers. Regardless of where items ship from, your rights under Australian Consumer Law apply to all purchases from our Australian-based business.

Questions or Concerns

If you have any questions about returns, refunds, or your rights under Australian Consumer Law, please contact us at hello@dhanusdecor.com.au